Customer Success Lead

Storing vital products with care

Storing vital products with care

The world is changing, and digitization has also become essential in the shipping industry. Going digital helps the maritime ecosystem to transform, seize new opportunities and make strides in improving operational efficiency and upscaling the crew. Digital technology plays an important role to streamline processes and improve the business productivity of the maritime industry.

At diize, we understand this as no other. As a 100% Vopak Agencies company, our roots are in the port agency for many years. We use our expertise and experience to develop digital products for ship owners, charterers and port call stakeholders. Diize works as a trusted digital service provider operating at the forefront of digitalization in this industry.

With our solution Always on Board we are helping captains and vessel operators to be more in control of their processes. Reducing the hassle of the current ways of working by bringing uniformity and efficiency in the on board digitalization of port call processes.

To further shape the growth of Always on Board we are looking for a:

CUSTOMER SUCCESS LEAD

In this role you will be a part of the core team consisting of the Product Development Manager, Product Owner, Customer Success Lead, Application Support, Director, Sales & BD Manager, and Sales Representative. You will report to the Product Development Manager of diize.

Your main responsibilities

  • Successful onboarding of new customers

  • Handling questions and account management for existing accounts

  • Realising up-sell with existing customers and evaluate their success

  • Handling back-office operations such as data management and setting up new accounts

  • Set-up and add new ports to our solution as a part of our global coverage roadmap

  • Create content for social media purposes

  • Taking care of the administrative duties such as invoicing CRM management and performance analysis

  • Provide detailed input to the Product Owner for new potential product functionalities

You….

  • Have a growth mindset and see challenges as learning opportunities, failing is not an option.

  • Have an entrepreneurial and commercial mindset

  • Have a bachelor degree or higher in Business Administration, Marketing or Communications

  • Have affinity with IT and digitization. Experience in IT is a plus

  • Get enthusiastic to work with people and helping them

  • Are committed, proactive and driven

  • Are self-motivated and self-organized

  • Are flexible and can handle multi-tasking

  • Are a great communicator

  • Are speaking fluently in Dutch and have strong English skills both verbal and written.

Questions? Linde van Wulfften Palthe will take the time to answer yur questions via linde@diize.com.

Are you the Customer Success Lead we are looking for and are you motivated to work in a startup environment with a corporate twist? Then apply via the 'appy' button.

For more information about the procedure please contact Leontien Muis via leontien.muis@vopak.com.

Sollicitatie procedure

1
Stap 1
Solliciteer
2
Stap 2
1e interview
3
Stap 3
Online assessment
4
Stap 4
2e interview
5
Stap 5
Welkom!

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Leontien Muis

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