This position manages the customer service, maintenance, marine and surface operations activities of the assigned terminal; ensures all safety protocols and operations policies are followed; facilitates daily communications between customers, internal departments and terminal employees.
Essential Job Functions
Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary.
Works with Customer Service and logistics for scheduling, expediting and planning surface and marine movements Investigates incidents; prepares incident reports; implements approved corrective action/s.
Tracks and reports statistical information for all operations at site.
Handles customer complaints regarding location operations ensuring satisfactory resolution for all parties.
Manages large group of people; interviews, hires, evaluates, and develops direct reports.
Manages, coaches, motivates and develops employees to achieve Company objectives; tracks and monitors training needs; responsible for disciplinary process and actions taken; reviews all performance evaluations.
Ensures all safety protocols and operations policies and procedures are followed; assesses operations training to ensure it meets Company standards and site need.
Works with customers on new products, procedures, planning and implementation.
Works with Managing Director to determine present and future facility needs for programs, personnel, and equipment.
Revises, updates or creates procedures as indicated and necessary.
Produces monthly reports for site; reconciles inventory issues.
Approves procurement requests; negotiates pricing as needed.
Plans and stays within budget.
Develops and manages projects; communicates requirements; monitors activity.
Oversees regulatory compliance; plans for and follows through on regulatory compliance issues including USCG; acts as contact point for governmental agencies.
Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements.
Randomly selects and audits work instructions for completeness.
Issues and controls maintenance activities through work order process.
Monitors general housekeeping of facility Acts as contact for railroad issues and incidents on the property.
Meets with inspection companies regarding operational issues.
Works with local industrial and governmental groups on project development.
Coordinates with Engineering and Technical Service to accomplish improvements to the facility; creates new workflow processes as needed Functions as authority for facility; escalates situations as necessary.
Performs other duties assigned by management that fall within the generally expected scope of this position
5 years supervisory experience 10 years experience working in industrial setting.
5 years experience dealing with customers 5 years experience in emergency response.
Knowledge of response and incident command systems.
Experience in creating, analyzing and working within budgets.
Experience in writing and implementing processes and procedures Excellent computer skills, including ability to easily use MS Office Suite, process flowchart software, various email, internet, and other programs; ERP system knowledge preferred.
Excellent English communications skills, both oral and written.
Proven ability to generate excellent informational reports and presentations.
Ability to multi-task.
Experience implementing capital improvement projects; experience in project management preferred.
Demonstrated understanding of environmental, DOT, USCG, safety, health and regulatory requirements; experience working with Federal, state and local environmental regulations including RCRA Customer service focus including the ability to speak diplomatically; problem solver.
Bachelor's degree required; technical or business major preferred
All Company Core Competencies as well as the following job specific competencies: Customer Focused Multi-tasking Influencing Detail
Orientation Work Environment
This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 100° and some exposure to cold of generally no less than 0° in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may need to enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.
Applicants must be currently authorized to work in the United States.
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