Customer Service Representative

Storing vital products with care

Storing vital products with care

Logistics plan

物流计划

Manage and control inventory so as to meet product logistics plan and monitor requests from customs.

管理、控制库存,以满足物流计划及海关对物料监管的要求。

Receipt and confirm of customers information, instructions and orders, to check whether they are conform to the contract and SHE policy.

接收并确认客户的资料、要求、定单、检查是否与合同和安全政策相符。

According to customers' purchase and sales plan, manage product movement, such as scheduling drum filling, truck loading/unloading and ship loading/discharging.

根据客户的采购及销售计划,管理与计划物料的操作,诸如安排灌桶、装/卸车、装/卸船作业。

Liaise and coordinate with other internal department authorities and other customer appointer parties, such as transport and shipping agent so as to ensure the logistics plan is well executed.

在公司内部其他部门、政府部门及其他客户指定的诸如承运商和船代等供应商之间进行联系和协调,确保良好地执行物流计划。

Responsible for creating work order and coordinate with operations team and surveyor on all product movement to ensure a smooth operation as expected by customers.

负责下达指令并协调运行部门、检测机构以保障业务操作顺畅。

Report and filing

汇报及文档整理

Review completed operation and prepare daily, monthly and yearly reports to customers and other departments.

回顾检查已完成的操作,并准备每日、月、年的报告,向客户及其他部门汇报作业情况。

Gathers systematically all information regarding the performance of the own organization. Examples are jetty and berths occupancy, demurrage, truck loading bay occupancy and other operation information which are the bases for continues improvement of the efficiency of the organization and infra-structure.

系统地收集所有关于本机构工作的资料。例如码头占有率、滞期、装车台占有率等一切能够使机构和基础设施的效益等到提高的作业信息。

Set up and prefect the logistics services Key Performance Index (KPI), and report to management and other departments.

建立并改建物流服务的关键指标评价系统(KPI),并向管理层及其他部门汇报。

Invoicing

帐单

Supply necessary billing information to Finance Dept. so that invoices can be issued to the customer in accordance with the contract.

提供财务部门必要的财务信息,使财务部能根据合约有关条款向客户出具发票。

Filing

文档整理

Files, for the sake of possible later reconstruction, all written

orders information, emails, letters, faxes and copies of all the paperwork.

为今后可能的重整需要,归档所有书面定单、电邮、信函、传真和书面材料的复印件。

Takes care, that all transportation documents (vessels, trucks) are kept in archive in good order for a period determined by law and company.

确保所有的运输单证(船、车)在规定要求的时间内得以妥善的保管。

ERP Project

ERP项目

Implement and maintenance ERP system.  Including system testing, house keeping and maintenance.

ERP系统的推进及维护。包括系统测试、资源清理以及维护。

Solve the problem which others met with while they are using ERP system and train staff on the use of ERP system.

解决同事在使用ERP系统中遇见的问题,以及培训公司同事使用ERP系统。

Various tasks

    其它任务

Prepares sufficient documents for meeting with the customs' policy.  Well control customers' bonded product.

根据海关的政策,准备充足的文件。良好地控制客户的保税物料。

Establish operation procedure with Operation team according to SHE policy, perfect customers' Operation Manual.

依据安保部门的政策,与操作部门一起制定操作流程,完善客户《操作手册》。

Timely advises the Customer Service Manager in case of complaints, claims (damages to the product, demurrage, etc.).

通知客服经理与客户相关的投诉、索赔(产品的损失、滞期等)。

Telephone reply to customers, inquires for services, information etc. and passes on relevant information about this to the Customer Service Supervisor.

电话答复客户、询问服务、资料等,并将有关信息转告客户服务主管。

Advises Customer Service Manager about affairs which could lead to improved operational conditions.

向客服经理提供改进操作条件的建议。

Sollicitatie procedure

1
Stap 1
Solliciteer
2
Stap 2
1e interview
3
Stap 3
Online assessment
4
Stap 4
2e interview
5
Stap 5
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